Nicole Jones, a computer science major at Spelman College before obtaining an MBA from Emory University, started her career with Delta Air Lines in marketing after spending time at Turner Broadcasting. Her work at The Hangar — Delta’s global innovation center— is not mere marketing. Today, she leads a 20-person team on initiatives to keep Atlanta’s hometown airline efficient, customer-centric and at the vanguard of air travel innovation. According to Jones, the future of air travel innovation is anticipating customer needs and rapidly building solutions that address those needs. She sees her role is the perfect mash up of her technology, marketing and strategic planning skills.
Global Innovation Leader, Delta